Frequently Asked Questions & Guides
Follow this link to install the app - Get the So Last Minute App - So Last Minute
If you’re logged in already, go to ‘Profile’ then ‘Edit Profile’ where you will find an option to ‘Reset Password’ selecting this will take you to a page which explains that an email will be sent to the registered email address with a link to reset. If you want to proceed, click ‘SET’
Click the link in the email and you will be redirected to the browser to set your password. Click ‘SET’ then on the next page scroll down to ‘Password’ where you can input your chosen password, and then repeat in ‘Confirm Password’ ensuring they’re both a match, before scrolling to bottom of the page confirming that all customer details are correct, and if so, click ‘SAVE’
If you’re not logged in and you forgot your password, click ‘Log In’ along the bottom menu then input your email address and click ‘Forgot Your Password’
An email will be sent to your email address so long as it matches the email address registered when you signed up. This email will include a link to reset your password.
On the homepage you can search for appointments by ‘Business Name’ and also ‘Distance’ or use the ‘Map’ search function to locate your normal provider.
Alternatively, many Professionals have posted a direct link to their business profile on their social media pages. Note, if you’re an Apple device user, clicking the link will take you to your web browser and not directly to the app, if already installed so you will need to log in to your free customer account (if you’ve already created one) and then ‘Favourite’ the Business Profile by clicking on the heart symbol.
This business will now appear within ‘My Favourites’ on your ‘Profile’ page, where you can quickly locate your favourite providers in future and unfavourite as required.
If you click the link on a social page belonging to your normal professional and you haven’t yet registered for your free customer account, you can Sign Up via your browser and then install the app as detailed in this link - Get the So Last Minute App - So Last Minute
After you have installed, just log in via the app and allow notifications to ensure you’re first to know when your Pro has posted new availability.
Click the ‘Sign Up’ button on the top right corner of the screen, enter your contact details and then click ‘CREATE NEW ACCOUNT’
This will generate an email with a link to set your password, if not received, please check your junk folders before trying again.
Click the link in the email and you will be redirected to the browser to set your password. Click ‘SET’ then on the next page scroll down to ‘Password’ where you can input your chosen password, and then repeat in ‘Confirm Password’ ensuring they’re both a match, before scrolling to bottom of the page confirming that all customer details are correct, and if so, click ‘SAVE’
Both upcoming and past bookings are all listed within ‘Profile’ then ‘My Bookings’ where you will be able to view the details. You will also have been emailed a booking confirmation email and a payment receipt from Stripe upon booking completion.
Favourite a business profile by clicking on the heart, either on the homepage or within the business profile itself, and every time that professional posts a new appointment you will get a push notification and an email to alert you of their new availability. If you wish to disable these notifications, simply unfavourite the business by clicking the heart again. To quickly find a list of your favourite professionals, go to ‘Profile’ then ‘My Favourites’
If you cannot see the heart ‘Favourite’ check that you are logged in to your account, if you’re not logged in, you will not have the option to Favourite until you create a free customer account and log in to your profile. After logging in, the ‘Favourites’ option will be visible.
Along the bottom menu click on the pin 
symbol with ‘Request’ written beneath. This will open a page to allow you to type in what service you require and the starting time of your availability. While you can set a time range, the actual duration of the service may vary but the start time will be the actual time that the appointment commences. Select the service category your request falls under and then save.
Your request is now posted on the ‘Pinboard’ and professionals in your area can view and make you an offer. If an offer is made, you will be notified by push notification and email. To view what requests you have posted on the Pinboard and any offers received, go to ‘Profile’ then ‘My Requests’ where you can also edit / delete your requests if your needs change.
If you wish to proceed with an offer, simply click BOOK and then BOOK NOW and continue through the payment process as normal.
Refunds are at the discretion of the professional and So Last Minute have no control or influence over the refund policies of individual businesses on the marketplace. If the professional agrees to refund, they have the ability to process a refund via the app.
Not at this time. These are primarily last minute appointments, typically booked only a few days in advance or even on the same day. We are always working on future enhancements so please let us know if you believe this would be a valuable feature.
Yes, customers pay for the appointment in full at the time of booking.
As these are last minute appointments we encourage you to make every effort to complete the scheduled booking. If circumstances change and there is an emergency where you can no longer complete the scheduled appointment it is advisable to contact the customer in advance to notify them using the details provided in the booking confirmation email.
You can cancel the appointment via the app, by going to ‘Profile’ then ‘Customer Bookings’ where you have an option to ‘Cancel & Refund’ (if you cannot see this on your phone, turn your phone landscape).
Yes, there is no fixed contract term, you can cancel your subscription at any time by clicking ‘Profile’ then ‘Subscription’ then ‘Cancel’
Not at this stage. Appointments you post are for one specified service only where you can dictate the price and discount (if applicable). You can bundle services by ticking multiple services, but the price you set is to cover all of the services selected, not one or the other.
E.g. If you post new availability for Tues 9am – 11:30am you can tick 1 service that lasts a full 2.5 hours, or your can tick multiple services that last a combined 2.5 hours, then you set the price & discount (if applicable), and post.
When a customer books and pays for the appointment, they will be buying all services that have been offered, not just one.
We are working on future developments which, in time, will allow you to post your availability, where you can nominate that the appointment is suitable for any of a range of multiple services selected, and input a price for each service. This will allow the customer to decide which particular service from the range offered, they want to receive and then book that individual service. We will update all subscribed professionals as updates become available.
No, the intention of So Last Minute is to work complimentary to your existing diary management service, be it a manual diary, a booking app or salon management software.
You post your last minute cancellations or unbooked appointments which remain available within a week or two of the service time. When you post these last minute appointments, your clients who have favourited your profile will be instantly notified of your last minute availability.
Your availability will also be visible to new clients searching on the marketplace, and these are local clients near you who are only searching for last minute hair & beauty appointments.
No, you do not have to discount, this is your choice and you have the option to include a discount to incentivise new clients, or reward existing clients for their flexibility in helping fill a last minute appointment which otherwise may go unfilled.
On the search results page, appointment prices are shown along with details of any discounts offered, which may encourage new clients to book which will ultimately improve your revenue and business profits.
All payments are managed by Stripe, where you will have a Stripe Connect account created for your business when you subscribe as a professional.
When customers book an appointment, they pay in full at the time of booking and this is credited to your Stripe connect account instantly. Stripe will automatically transfer these funds to your linked bank account or card 3 working days after booking. Note, the first payout to your bank account or card will take 7 days but will then reduce to 3 days thereafter.
You can view your Stripe Connect account dashboard with full transaction history, balance and payout schedule via ‘Profile’ then ‘Payment Dashboard’ where you will be redirected to Stripe.
Go to ‘Profile’ then ‘My Business’ then ‘Edit’ scroll down the page until the come to the section where there is space to input the address of your social accounts, by the FB, Instagram, Tiktok etc…
Copy the full HTTPS:// web address from your browser and paste it into the space provided, the click the ‘Save’ button to ensure your Business Page is updated with the relevant links.
It’s advisable to check the social links work correctly and take you through to the correct page when clicked.
Via the ‘Payment Dashboard’ in your ‘Profile’ where you will be redirected to Stripe.
In ‘Profile’ click ‘Subscribe as a Professional’ which will bring you through the on-boarding process. Follow the instructions throughout the process and create your Business Profile. Be sure to complete the Stripe configuration to facilitate collection of payments for bookings made via the app and to enable payouts to your bank account / card.
Don’t worry if you don’t have time to fully configure your service list and other items on your Business Page, you can update and amend your Business Page at any time by going to ‘Profile’ then ‘My Business’ then ‘Edit’
Click ‘profile’ then ‘My Business’ and ‘Edit’ This allows you to manage and add new services, manage team members, upload pictures, change social media links, update business name, logo and description and business address.
If you make changes you must click the ‘Save’ button to ensure the changes are saved and updated on the system.
No, you can post as many or as few as you like, it is entirely up to you and what works best for your business.
Customer contact details are listed on the booking confirmation email you received. They will also be displayed under ‘Profile’ then ‘Customer Bookings’